This Shipping Policy explains how orders placed through ziolix.com are processed, shipped and delivered.
By placing an order with Ziolix, you agree to the terms mentioned in this Shipping Policy.
1. Order Processing
Once your order is successfully placed and payment is confirmed, we begin processing your order.
Orders are generally processed within 1–3 business days.
Processing time may be longer during:
Sales and promotional periods
Festivals and holidays
High-volume order periods
Product availability issues
Unforeseen operational circumstances
You will receive relevant order or shipping updates through the contact details provided during checkout.
2. Shipping & Delivery Time
After dispatch, delivery generally takes approximately 3–7 business days, depending on your delivery location and courier service.
Therefore, the overall estimated delivery time may generally be around:
4–10 business days from the date of order.
Delivery timelines are estimates and may vary depending on:
Delivery location
Courier/logistics partner
Weather conditions
Public holidays
Transportation delays
Remote or difficult-to-service locations
Operational circumstances beyond our reasonable control
For some locations, delivery may take longer than the estimated timeframe.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the order is placed.
Where Ziolix offers free shipping, the applicable free-shipping conditions will be displayed on the Website or during checkout.
Shipping charges may vary depending on:
Delivery location
Order value
Product weight or dimensions
Promotional offers
Other applicable shipping conditions
4. Delivery Areas
Ziolix currently aims to provide delivery services to locations supported by our available courier and logistics partners within India.
Delivery availability may depend on the PIN code entered at checkout.
If delivery is not available to a particular location, the customer will be informed where reasonably possible.
5. Accurate Shipping Information
Customers are responsible for providing complete and accurate delivery information, including:
Full name
Mobile number
House/building number
Street/locality
City
State
PIN code
Ziolix is not responsible for delays, failed delivery or additional costs resulting from incorrect or incomplete delivery information provided by the customer.
If an address correction is required, please contact us as soon as possible after placing your order.
We cannot guarantee that an address can be changed once the order has been processed or dispatched.
6. Shipment Tracking
Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp or other available communication channels.
You may use the tracking information to check the status of your shipment with the relevant courier/logistics partner.
Tracking information may take some time to become active after dispatch.
7. Delayed Delivery
Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control.
These may include:
Severe weather
Natural events
Transportation disruptions
Courier delays
Public holidays
High-volume periods
Incorrect address information
Remote-area delivery issues
Other unforeseen circumstances
If your order is significantly delayed, please contact us and we will try to assist you and coordinate with the relevant logistics provider.
8. Failed Delivery Attempts
Our courier partner may make multiple delivery attempts depending on its applicable procedures.
A delivery may fail because of:
Customer unavailable at the address
Incorrect or incomplete address
Incorrect phone number
Customer refusing the delivery
PIN code/serviceability issues
Other circumstances affecting delivery
If an order is returned to us because of an incorrect address, repeated failed delivery attempts or customer refusal, additional shipping or re-delivery charges may apply where permitted by law.
9. Damaged Package
If you receive a package that appears visibly damaged, opened or tampered with, please:
Take photographs of the package before opening it.
Record an unboxing video where possible.
Check the product carefully after opening.
Contact Ziolix as soon as possible.
For damaged or defective products, please refer to our Return & Refund Policy.
10. Wrong or Missing Product
If you receive:
A wrong product
A missing product
Missing accessories
A product materially different from what you ordered
please contact us within 7 days of delivery.
Please provide your order number and relevant photographs/videos so that we can investigate the issue.
Any approved remedy will be handled according to our Return & Refund Policy and applicable law.
11. Cash on Delivery (COD)
If Cash on Delivery is available for your location and order, the option will be displayed during checkout.
COD availability may depend on:
PIN code
Product
Order value
Courier availability
Other applicable conditions
For COD orders, customers should keep the required amount available at the time of delivery.
12. International Shipping
Unless specifically stated on the Website or at checkout, Ziolix currently provides shipping within India only.
If international shipping becomes available in the future, applicable shipping charges, delivery timelines, customs duties, taxes and other conditions will be displayed separately.
13. Shipping & Refunds
Shipping charges are generally non-refundable unless:
The order was cancelled before dispatch and the applicable charges are refundable;
The product was incorrectly delivered;
The product was damaged or defective;
Or a refund of shipping charges is otherwise required or approved under applicable law or our Return & Refund Policy.
Please refer to our Return & Refund Policy for complete refund information.
14. Delivery Confirmation
A shipment may be considered delivered based on confirmation provided by the applicable courier/logistics partner.
If you believe your order has been incorrectly marked as delivered but you have not received it, please contact Ziolix immediately.
We may investigate the shipment with the relevant logistics provider.
15. Shipping Partner
Ziolix may use third-party courier and logistics providers to deliver orders.
The selected courier may vary depending on:
Delivery location
Product
Shipment size/weight
Service availability
Operational requirements
Once an order is handed over to the courier partner, delivery is also subject to the courier’s operational procedures.
16. Order Cancellation
If you want to cancel an order, please contact us as soon as possible.
Cancellation may not be possible once the order has been processed or dispatched.
For complete cancellation and refund terms, please refer to our Return & Refund Policy.
17. Changes to Shipping Policy
Ziolix may update this Shipping Policy from time to time due to changes in:
Shipping services
Courier partners
Delivery areas
Business operations
Applicable laws or regulations
Any updated version will be published on this page with a revised “Last Updated” date.
18. Contact Us
For questions regarding shipping, delivery or your order, please contact us:
