Welcome to Ziolix (“we”, “us”, “our”). Ziolix operates the website ziolix.com (the “Website”) and provides online shopping and related e-commerce services.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you when you use our Website or purchase our products.
By using our Website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
When you visit or use Ziolix, place an order, create an account, or contact us, we may collect information such as:
Personal Information
Full name
Mobile/phone number
Email address
Billing address
Shipping/delivery address
City, state and PIN code
Account information
Order and purchase details
Information provided while contacting customer support
Any other information you voluntarily provide to us
Payment Information
Payments made through Ziolix may be processed securely through Razorpay, our third-party payment service provider.
Ziolix does not generally store your complete debit card number, credit card number, CVV, UPI PIN, banking password or other sensitive payment credentials on our own servers.
Payment information is handled by the relevant payment service provider in accordance with its applicable terms, privacy policy and security practices.
Automatically Collected Information
When you browse our Website, certain information may automatically be collected, including:
IP address
Browser type
Device type
Operating system
Pages visited
Date and time of access
Referring website
General Website usage information
This information may be used to maintain Website security, improve performance and understand how visitors use our Website.
2. How We Use Your Information
We may use your personal information to:
Process and fulfill your orders
Confirm payments and orders
Arrange delivery of purchased products
Send order and shipping updates
Provide customer support
Respond to your questions and requests
Manage your account
Improve our products and services
Improve Website functionality and user experience
Detect and prevent fraud or unauthorized activities
Maintain Website security
Comply with applicable laws and legal requirements
Send promotional communications where permitted by applicable law
We use personal information only for legitimate business purposes and purposes reasonably connected with providing our services.
3. Sharing of Personal Information
Ziolix does not sell your personal information to third parties.
We may share necessary information with trusted third-party service providers who help us operate our business, including:
Razorpay for payment processing
Shipping and logistics partners for order delivery
Website hosting and technology providers
Customer support providers
Analytics or marketing service providers, where applicable
Government authorities, courts or law-enforcement agencies where required by law
For example, when you place an order, we may provide your name, phone number and delivery address to the relevant shipping or logistics partner so that your order can be delivered.
Third-party providers may process your information according to their own privacy policies and applicable legal requirements.
4. Cookies
Ziolix may use cookies and similar technologies to provide a better shopping experience.
Cookies may be used to:
Remember your preferences
Keep products in your shopping cart
Improve Website functionality
Understand Website traffic and usage
Improve Website security
Analyze Website performance
Provide relevant content or marketing where applicable
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect some Website functionality.
5. Marketing Communications
Where permitted by applicable law, Ziolix may use your contact information to send information regarding:
New products
Special offers
Discounts
Promotional campaigns
Product updates
Other Ziolix-related communications
You may opt out of promotional communications at any time by following the unsubscribe instructions included in the communication or by contacting us.
Even after opting out of promotional communications, you may continue to receive essential transactional communications, such as order confirmations, payment confirmations, shipping updates and customer-service messages.
6. Payment Security
Payments made through our Website may be processed through Razorpay.
Ziolix does not generally have access to or store your complete card credentials, CVV, UPI PIN or banking passwords.
Payment transactions are subject to the security measures, terms and privacy practices of the relevant payment service provider.
Customers should never share their OTP, UPI PIN, card PIN or banking password with anyone claiming to represent Ziolix.
7. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
While we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted through the Internet.
8. Data Retention
We may retain personal information for as long as reasonably necessary for purposes such as:
Processing and fulfilling orders
Providing customer support
Maintaining transaction and business records
Resolving disputes
Preventing fraud
Complying with legal, accounting and regulatory obligations
When information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to applicable legal requirements.
9. Third-Party Services and Links
Our Website may contain links to or integrations with third-party websites and services, including payment, delivery, analytics and other service providers.
Ziolix is not responsible for the privacy practices, security or content of third-party websites or services.
We recommend reviewing the privacy policies of third-party services before providing them with personal information.
10. Children’s Privacy
Ziolix does not knowingly seek to collect personal information directly from children where such collection is restricted by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can take appropriate steps.
11. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including the right to:
Request information about personal data processed by us
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally applicable
Withdraw consent where processing is based on consent
Raise a grievance regarding the processing of your personal information
Request information regarding the processing of your personal data
To make a privacy-related request, please contact us using the contact information provided below.
12. Withdrawal of Consent
Where we process your personal information based on your consent, you may withdraw your consent subject to applicable law.
Withdrawal of consent will not affect the lawfulness of processing that occurred before the withdrawal.
Certain information may still need to be retained or processed where required or permitted by law, or where necessary to complete an existing transaction or provide a service you have requested.
13. Changes to This Privacy Policy
Ziolix may update this Privacy Policy from time to time due to changes in our services, technology, business practices or applicable laws.
Any updates will be posted on this page with a revised “Last Updated” date.
We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have questions, concerns, privacy requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:
