We want you to have a smooth and satisfactory shopping experience. This Return & Refund Policy explains when products purchased through ziolix.com may be returned, exchanged or refunded.
By placing an order on our Website, you agree to the terms mentioned in this policy.
1. Return Eligibility
You may request a return if:
The product received is damaged or defective.
The product received is different from the product ordered.
The product is missing parts/accessories that were included in the product description.
The product received does not reasonably match the product description or specifications provided on our Website.
The product has been delivered in a condition that makes it unusable.
Returns are subject to verification and approval by Ziolix.
Where a product is defective, deficient, spurious, materially different from what was advertised/agreed, or delivered late in circumstances covered by applicable law, applicable consumer protections may require the seller/e-commerce entity to provide appropriate return/refund remedies.
2. Return Request Period
Customers should contact Ziolix within 7 days of receiving the order to request a return for an eligible issue.
Our team may review the information and request additional photographs, videos or other details where necessary.
Step 4 – Return Approval
If the return is approved, we will provide the applicable return instructions.
Step 5 – Product Inspection
The returned product may be inspected to verify the reported issue and its condition.
Step 6 – Refund/Replacement
After successful verification, we will process the applicable refund or replacement in accordance with this policy and applicable law.
7. Refund Policy
If your refund is approved, the refund amount will generally correspond to the amount eligible for refund under the applicable order and circumstances.
Refunds may be issued through the original payment method or another appropriate method, subject to applicable payment-processing requirements.
For prepaid orders made through Razorpay, the refund may be processed through the applicable payment mechanism used for the transaction.
The time taken for the amount to appear in your account may depend on the payment gateway, bank or financial institution.
8. Refund for Cancelled Orders
If an order is cancelled before dispatch and the cancellation is accepted, the eligible amount will generally be refunded to the original payment method.
If the order has already been dispatched, cancellation may not be possible and the customer may need to follow the applicable return procedure after delivery.
Where cancellation or refund rights are required by applicable law, those rights will apply.
9. Damaged or Defective Products
If you receive a damaged or defective product, please contact us as soon as possible and preferably within 7 days of delivery.
Please provide:
Order ID
Clear photographs of the product
Photographs of the packaging
Video of the issue, where available
Description of the problem
After verification, Ziolix may offer an appropriate remedy, which may include:
Replacement
Return and refund
Other remedy permitted under applicable law
The specific remedy may depend on product availability, the nature of the issue and applicable legal requirements.
10. Wrong Product Received
If you receive a product different from the product you ordered, please contact us within 7 days of delivery.
After verification, Ziolix may arrange for the incorrect product to be returned and may provide a replacement or refund, as applicable.
Please do not use or alter the product after discovering that it is incorrect.
11. Missing Items or Accessories
If any item, component or accessory that was included with your order is missing, please contact us within 7 days of delivery.
We may request photographs, videos or other information to verify the claim.
After verification, we may arrange delivery of the missing item or provide another appropriate remedy, as applicable.
12. Return Shipping Charges
For an approved return caused by:
Damaged product
Defective product
Wrong product delivered
Missing essential item
Product materially different from what was advertised
Ziolix may arrange or reimburse reasonable return shipping costs, as applicable.
For other returns that are voluntarily accepted by Ziolix, return shipping charges may be the customer’s responsibility.
Any product-specific shipping/return conditions displayed at the time of purchase will also apply.
13. Exchange / Replacement
Where an eligible product is available for replacement, Ziolix may offer a replacement instead of a refund.
Replacement availability depends on stock.
If the same product is unavailable, Ziolix may provide another appropriate remedy, including a refund where applicable.
14. Refund Processing Time
Once a return is approved and the returned product has been received and verified, we will initiate the eligible refund.
The time required for the refund to reflect in the customer’s account may vary depending on:
Payment method
Razorpay/payment processing
Bank or financial institution
Other payment-network processing times
Ziolix is not responsible for delays caused solely by banks or third-party payment providers after the refund has been initiated.
15. COD Orders
For Cash on Delivery orders, if a refund is approved, Ziolix may request appropriate bank-account or other payment details necessary to process the refund.
Customers should provide accurate information for receiving the refund.
Ziolix will not ask customers to share confidential banking credentials such as OTP, UPI PIN, ATM PIN, card PIN or banking passwords.
16. Order Cancellation
Customers may request cancellation by contacting us as soon as possible after placing the order.
Cancellation requests are subject to the order’s processing and dispatch status.
Once an order has been dispatched, cancellation may not be possible through the normal cancellation process and the customer may need to follow the applicable return procedure.
17. Non-Delivery / Delivery Issues
If your order has not been delivered within the expected delivery period, please contact us at:
