These Terms & Conditions (“Terms”) govern your access to and use of ziolix.com (the “Website”) and your purchase of products through the Website.
By accessing, browsing or purchasing from Ziolix, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Website.
1. About Ziolix
Ziolix is an online shopping platform offering various products to customers through its Website.
Business Address: Khodiyar Nagar Road, Varachha, Surat, Gujarat – 395006, India
2. Acceptance of Terms
By using our Website or placing an order, you confirm that:
You have read and understood these Terms.
The information you provide to us is accurate and complete.
You are legally capable of entering into a transaction under applicable law.
You agree to comply with all applicable laws and regulations.
You will not use the Website for any unlawful or fraudulent purpose.
3. Website Use
You may use the Website only for lawful purposes.
You must not:
Use the Website for fraudulent activities.
Attempt to gain unauthorized access to our systems.
Interfere with Website security or functionality.
Copy, reproduce or commercially exploit Website content without permission.
Upload malicious software, viruses or harmful code.
Use the Website to violate any applicable law or regulation.
Ziolix reserves the right to restrict or suspend access where reasonably necessary to protect the Website, customers or business, subject to applicable law.
4. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices and other information displayed on the Website are accurate.
However:
Product colours may appear slightly different depending on your device or screen settings.
Product images may contain visual representations that can vary slightly from the actual product.
Measurements and specifications may have reasonable manufacturing variations.
Product availability may change without prior notice.
We do not intentionally misrepresent the characteristics or availability of products.
5. Product Pricing
All product prices displayed on the Website are subject to change.
Prices may be updated due to:
Changes in product costs
Taxes or applicable charges
Promotional offers
Inventory changes
Other legitimate business reasons
The price applicable to your order will generally be the price displayed at the time the order is successfully placed, subject to correction of any genuine pricing or technical error.
6. Orders
When you place an order through Ziolix, you are making a request to purchase the selected products.
After placing an order, you may receive an order confirmation through email, SMS, WhatsApp or another available communication method.
An order may be subject to verification before processing.
Ziolix reserves the right to cancel an order in circumstances such as:
Product being unavailable
Incorrect product or pricing information caused by a technical error
Suspected fraudulent or unauthorized transaction
Inability to deliver to the provided address
Duplicate or suspicious orders
Other circumstances permitted under applicable law
If we cancel a prepaid order, any eligible refund will be processed according to our Return & Refund Policy.
7. Payment
Ziolix uses Razorpay as a payment service provider for online payments.
Available payment methods may include options supported by Razorpay and displayed during checkout.
You agree to provide accurate payment and billing information.
Ziolix does not ask customers to share confidential banking information such as:
OTP
UPI PIN
ATM PIN
Card PIN
Banking password
Customers should never share such information with anyone claiming to represent Ziolix.
8. Order Cancellation
Customers may request cancellation of an order by contacting Ziolix as soon as possible.
Cancellation may not be possible once an order has been processed or dispatched.
For cancellation and refund-related information, please refer to our Return & Refund Policy.
9. Shipping and Delivery
Ziolix will make reasonable efforts to dispatch and deliver orders within the estimated delivery period displayed on the Website or communicated to the customer.
Delivery time may vary depending on:
Delivery location
Product availability
Courier/logistics partner
Weather or other unforeseen circumstances
Public holidays
Operational or transportation delays
Customers are responsible for providing an accurate and complete delivery address and contact information.
If an order cannot be delivered because incorrect or incomplete information was provided by the customer, additional delivery arrangements or charges may apply where permitted by law.
10. Return, Refund and Exchange
Returns, refunds, cancellations and replacements are governed by our Return & Refund Policy.
Customers should review that policy before placing an order.
Where applicable under law, customers will retain their mandatory statutory rights and remedies.
11. Damaged, Defective or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact Ziolix within the applicable period mentioned in our Return & Refund Policy.
We may request:
Order ID
Photographs
Videos
Packaging photographs
Description of the issue
After verification, an appropriate remedy may be provided in accordance with our policy and applicable law.
12. Promotions and Discounts
Ziolix may offer promotional discounts, coupons, special offers or promotional campaigns from time to time.
Unless otherwise stated:
Offers may be available for a limited period.
Certain products may be excluded.
Promotional codes may have specific conditions.
Multiple offers may not always be combined.
Ziolix may withdraw or modify an offer where permitted by law.
The specific terms displayed with a promotion will apply to that promotion.
13. User Account
If you create an account on Ziolix, you are responsible for maintaining the confidentiality of your login credentials.
You should immediately contact us if you believe that your account has been accessed without authorization.
You are responsible for ensuring that information provided through your account remains accurate and updated.
14. Intellectual Property
All content available on the Ziolix Website, including:
Logos
Brand names
Product images
Graphics
Website design
Text
Videos
Icons
Product descriptions
Software and other materials
may be owned by or licensed to Ziolix and may be protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, publish or commercially exploit such content without prior written permission, except where permitted by law.
15. User Reviews and Content
If the Website allows customers to submit reviews, comments, photographs or other content, you agree that:
The content should be truthful and relevant.
You will not submit unlawful, defamatory, abusive or misleading content.
You will not submit content that infringes another person’s intellectual property or privacy rights.
You will not use reviews to promote fraudulent or unrelated activities.
Ziolix may moderate or remove content that violates applicable law or these Terms, subject to applicable legal requirements.
16. Third-Party Services
Ziolix may use third-party service providers such as:
Razorpay
Shipping and logistics providers
Hosting providers
Analytics services
Communication providers
Your use of third-party services may also be subject to the terms and policies of those providers.
Ziolix is not responsible for the independent policies or practices of third-party service providers beyond its reasonable control.
17. Third-Party Links
The Website may contain links to third-party websites.
These links may be provided for convenience.
Ziolix does not control or guarantee the content, availability, security or privacy practices of third-party websites.
You access third-party websites at your own discretion.
18. Privacy
Your use of Ziolix is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.
Please review our Privacy Policy before using the Website.
19. Fraud and Misuse
Ziolix may investigate transactions or activities that appear suspicious, fraudulent or abusive.
Examples may include:
Fraudulent payment activity
Fake orders
Repeated false return claims
Misuse of promotional offers
Providing false information
Attempting unauthorized access
Returning a different product from the one purchased
Any action taken by Ziolix will be subject to applicable law.
20. Disclaimer
Ziolix makes reasonable efforts to maintain accurate and reliable Website information.
However, to the extent permitted by applicable law, we do not guarantee that:
The Website will always be available without interruption.
The Website will always be completely error-free.
Every product will always remain available.
All Website content will always be completely free from technical errors.
Nothing in these Terms excludes or limits any consumer rights or legal protections that cannot lawfully be excluded or limited.
21. Limitation of Liability
To the maximum extent permitted by applicable law, Ziolix will not be responsible for indirect or consequential losses arising from the use of the Website where such limitation is legally permitted.
Nothing in these Terms is intended to exclude liability that cannot legally be excluded or limited, including mandatory consumer rights and remedies available under applicable law.
22. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the Website, violation of these Terms, or infringement of another person’s rights.
This clause does not limit any rights you may have under applicable consumer protection laws.
23. Suspension or Termination
Ziolix may suspend or restrict access to the Website where reasonably necessary because of:
Security concerns
Fraudulent activity
Misuse of the Website
Violation of these Terms
Legal or regulatory requirements
Technical or operational reasons
Such action will be taken subject to applicable law.
24. Changes to These Terms
Ziolix may update these Terms & Conditions from time to time.
Changes may be made because of:
Changes in our services
Changes in Website functionality
Changes in business practices
Changes in applicable laws or regulations
The updated Terms will be published on this page with a revised “Last Updated” date.
Your continued use of the Website after an update may constitute acceptance of the updated Terms, to the extent permitted by applicable law.
25. Governing Law
These Terms shall be governed by the laws applicable in India.
Any dispute shall be subject to the jurisdiction of the courts and competent consumer dispute-resolution forums having jurisdiction under applicable law.
Nothing in these Terms is intended to restrict a consumer from exercising any statutory right or remedy available under applicable consumer protection law. The Consumer Protection Act framework provides consumer dispute mechanisms, including Consumer Commissions.
26. Consumer Rights
Nothing in these Terms is intended to take away, restrict or waive any consumer rights that cannot legally be excluded under applicable Indian law.
Ziolix will comply with applicable consumer protection and e-commerce requirements. The Department of Consumer Affairs lists the Consumer Protection (E-Commerce) Rules, 2020 and subsequent amendments, including the 2026 amendment rules.
27. Contact Us
For questions regarding these Terms & Conditions, orders, payments, returns or other Website-related matters, please contact us:
